PRIVACY POLICY

Effective Date: [8th October 2025]

At Fred & the Squirrel, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it when you visit our website and shop with us.

1. Information We Collect

When you visit or shop on our website, we may collect:

Personal details: name, email address, billing and shipping addresses, phone number.
Order information: products purchased, payment details (processed securely), and delivery information.
Account information: if you create an account, we store your login credentials and order history.
Website usage data: IP address, browser type, and browsing behaviour to help improve our website experience.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Communicate with you about your order and our products.
Improve our website, products, and services.
Send promotional emails (if you have opted in).
Prevent fraud and ensure safety.

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

Suppliers and couriers: to process and deliver your orders.
Payment processors: to securely handle transactions.
Service providers: such as website hosting and marketing tools.

We ensure that any third party we work with keeps your information secure.

4. Cookies and Tracking

Our website uses cookies to improve your browsing experience. Cookies help us:

Remember your preferences.
Analyse website traffic and performance.
Personalise marketing where relevant.

You can adjust cookie settings in your browser, but some features of the site may not work without them.

5. Data Security

We take the security of your personal data seriously. Our website uses secure payment gateways and encryption to protect your information. While we take every precaution, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections or deletions of your data.
Opt out of marketing communications.

To exercise these rights, please contact us at fredandthesquirrel@gmail.com

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about our Privacy Policy or how we handle your data, please contact us at hello@fredandthesquirrel.com